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Lost notifications?

Started by Photopaul65 ,

Best Answer Cory Streater , Sep 1 '13 @ 10:42 PM

Tapatalk informed me that anyone whose forum subscription settings are configured to Daily Digest, will not get subscription notifications in Tapatalk, which makes sense.

It turns out that the forum default is set to daily digest, so if you didn't change it post membership, you would never know this.

Thanks to Tapatalk for helping get to the bottom of this! Hopefully it helps. Go to the full post


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Photopaul65 #1

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Posted Aug 19 '13 @ 8:15 AM

Ever since I connected this forum to Tapatalk, I haven't received a single notification here.

Tapatalk notifications are spotty at best.

Plus, anytime I check Tapatalk, I get logged out here on the desktop.

Is this normal? If not, how do I fix it.

Really annoying...



Cory Streater #2

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Posted Aug 19 '13 @ 10:52 AM

After conversing with Tapatalk support, they asked me to add a line to our configuration file.  It created another problem, which I believe is resolved as of 8AM PDT this morning — at least for notifications anyway. 

Can you let me know if you continue to have problems today?

 

I have a couple of questions:

 

  1. Do you see this in the upper right corner of your screen?

    2013-08-19_11-43-21-1.png
     
  2. Do you use Tapatalk's sign in service?

    Screenshot_2013-08-19-11-44-27.png
     
  3. How do you login to the forums on your desktop: Google credentials, local username/password, or both?

Thanks!



Photopaul65 #3

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Posted Aug 19 '13 @ 4:04 PM

I use Google to sign in to the forum, and had to create a sign-in password to use Tapatalk. I don't use a Tapatalk ID.

Last notification I received for this site was on the 14th, and looking at Tapatalk haven't gotten one there since Saturday.

 

Of course opening Tapatalk just logged me out of here again...mid-reply... :angry:


Updated by Photopaul65, Aug 19 '13 @ 4:04 PM.


Cory Streater #4

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Posted Aug 19 '13 @ 10:26 PM

Okay. Let me do some additional troubleshooting and testing. Can you open the settings screen in Tapatalk and choose the option to Reset Cache? I know their support staff will ask me to have you do that.



The Android Channel #5

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Posted Aug 19 '13 @ 10:44 PM

Testing

Cory Streater #6

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Posted Aug 19 '13 @ 10:51 PM

Got it.

The Android Channel #7

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Posted Aug 19 '13 @ 10:52 PM

Thanks

dmmarck #8

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Posted Aug 20 '13 @ 8:31 AM

Thanks

 

No, thank you.


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Photopaul65 #9

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Posted Aug 20 '13 @ 9:41 AM

Wow Cory, do you ever sleep? :)

I reset my cache in Tapatalk, closed the app and reopened, and it still kicks me out of the website on the PC the second I touch anything.

I am getting notifications on both places, but only for "likes", still nothing for replies

 

I have one other rarely visited forum in Tapatalk, I'm going to test it to see if it's displaying the same behavior there.



Cory Streater #10

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Posted Aug 20 '13 @ 10:35 AM

Wow Cory, do you ever sleep? :)

Every day, I say to myself that I'm going to go to bed early, but it never works out :-\

I reset my cache in Tapatalk, closed the app and reopened, and it still kicks me out of the website on the PC the second I touch anything.
I am getting notifications on both places, but only for "likes", still nothing for replies

I have one other rarely visited forum in Tapatalk, I'm going to test it to see if it's displaying the same behavior there.

Thanks. If you happen to notice their forums software platform (e.g., vBulletin, IPBoard, BB...) , that would help as well. It's usually identified in the lower right corner of the footer. If not, I'm pretty much familiar with what everyone is using.

I'll also check the database and confirm whether notifications are being generated for your username. Login issues are more difficult to troubleshoot, but we’ll get there.

Cory Streater #11

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Posted Aug 20 '13 @ 10:54 AM

The timestamp is Tue, 20 Aug 2013 18:35:07 GMT.

Cory Streater #12

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Posted Aug 20 '13 @ 11:07 AM

Wow Cory, do you ever sleep? :)
I reset my cache in Tapatalk, closed the app and reopened, and it still kicks me out of the website on the PC the second I touch anything.
I am getting notifications on both places, but only for "likes", still nothing for replies
 
I have one other rarely visited forum in Tapatalk, I'm going to test it to see if it's displaying the same behavior there.


To add to my previous 2 posts, it appears you are only being notified when your post is liked or quoted.

I might try a complete uninstall, reinstall. Before I do, can you confirm that all of these boxes are checked in Tapatalk's notification settings for this forum?

Attached File  Screenshot_2013-08-19-10-35-41.png   44.24K   6 downloads

dmmarck #13

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Posted Aug 20 '13 @ 12:51 PM

Wow Cory, do you ever sleep? :)
I reset my cache in Tapatalk, closed the app and reopened, and it still kicks me out of the website on the PC the second I touch anything.
I am getting notifications on both places, but only for "likes", still nothing for replies

I have one other rarely visited forum in Tapatalk, I'm going to test it to see if it's displaying the same behavior there.

To add to my previous 2 posts, it appears you are only being notified when your post is liked or quoted.

I might try a complete uninstall, reinstall. Before I do, can you confirm that all of these boxes are checked in Tapatalk's notification settings for this forum?

Screenshot_2013-08-19-10-35-41.png


I can. This is what is checked off when I go into it. I have not touched a thing.

Attached File  uploadfromtaptalk1377031860613.jpg   79.08K   6 downloads



Sent from my M7 running CM10.2


tacsig513.png

UNLEASH THE BEAST: General Nexus 5 Hackery


LG NEXUS 5 - Black 16GB, Android 4.4 KitKat, Unlocked, Rooted, franco.Kernel

ASUS NEXUS 7 (2013) - Black 16GB, Android 4.3 Jelly Bean, Unlocked

 


Photopaul65 #14

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Posted Aug 20 '13 @ 12:53 PM

Yes, and since my reply earlier, it seems all notifications are now coming through on Tapatalk

Sent from my Galaxy Nexus using Tapatalk 4



Cory Streater #15

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Posted Aug 20 '13 @ 1:04 PM

From what I can see on my end, both of you are only being notified when quoted, not when a thread is being replied to. So, I'm not quoting anybody in this post. Let me know if you get the notification or not.

dmmarck #16

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Posted Aug 20 '13 @ 1:07 PM

From what I can see on my end, both of you are only being notified when quoted, not when a thread is being replied to. So, I'm not quoting anybody in this post. Let me know if you get the notification or not.


No notification on my end.

Sent from my M7 running CM10.2


tacsig513.png

UNLEASH THE BEAST: General Nexus 5 Hackery


LG NEXUS 5 - Black 16GB, Android 4.4 KitKat, Unlocked, Rooted, franco.Kernel

ASUS NEXUS 7 (2013) - Black 16GB, Android 4.3 Jelly Bean, Unlocked

 


C Sab #17

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Posted Aug 20 '13 @ 3:23 PM

Welcome to my world.

Every day, I say to myself that I'm going to go to bed early, but it never works out :-\


dmmarck #18

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Posted Aug 20 '13 @ 3:42 PM

Maybe this setting helps?

Sent from my M7 running CM10.2


tacsig513.png

UNLEASH THE BEAST: General Nexus 5 Hackery


LG NEXUS 5 - Black 16GB, Android 4.4 KitKat, Unlocked, Rooted, franco.Kernel

ASUS NEXUS 7 (2013) - Black 16GB, Android 4.3 Jelly Bean, Unlocked

 


dmmarck #19

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Posted Aug 20 '13 @ 3:42 PM

Attached File  uploadfromtaptalk1377042172853.jpg   65.83K   5 downloads

Sent from my M7 running CM10.2


tacsig513.png

UNLEASH THE BEAST: General Nexus 5 Hackery


LG NEXUS 5 - Black 16GB, Android 4.4 KitKat, Unlocked, Rooted, franco.Kernel

ASUS NEXUS 7 (2013) - Black 16GB, Android 4.3 Jelly Bean, Unlocked

 


Cory Streater #20

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Posted Aug 20 '13 @ 11:30 PM


Hey Paul, just wanted to give you an update:

Login Issues.

I'm really sorry you're having these issues. Hopefully the guys over at Tapatalk will get this resolved.

Cory Streater #21

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Posted Aug 23 '13 @ 7:08 PM

Yes, and since my reply earlier, it seems all notifications are now coming through on Tapatalk Sent from my Galaxy Nexus using Tapatalk 4

Have the login issues persisted? I know you are not getting all notifications, because I can see that in the database. Unfortunately, Tapatalk support stopped responding to me.

https://support.tapa...ated-api.19806/

Photopaul65 #22

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Posted Aug 24 '13 @ 3:27 AM

 

Yes, and since my reply earlier, it seems all notifications are now coming through on Tapatalk Sent from my Galaxy Nexus using Tapatalk 4

Have the login issues persisted? I know you are not getting all notifications, because I can see that in the database. Unfortunately, Tapatalk support stopped responding to me.

https://support.tapa...ated-api.19806/

 

Yup, still getting logged out of the desktop every time I open Tapatalk.



Jayeley #23

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Posted Aug 29 '13 @ 9:28 PM

Reply for notification test!


Sent from my iPhone using Tapatalk

Cory Streater #24

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Posted Aug 30 '13 @ 2:22 AM

Replying

tapatalk #25

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Posted Aug 31 '13 @ 6:01 AM

Reply for notification test!


Sent from my iPhone using Tapatalk

 

Test quote to make sure notification work for account 'Jayeley' first.



tapatalk #26

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Posted Aug 31 '13 @ 6:06 AM

Then test reply for notification.



tapatalk #27

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Posted Aug 31 '13 @ 6:09 AM

Change notifications type to immediate and reply again.



Ahowe125 #28

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Posted Aug 31 '13 @ 6:11 AM

I just noticed some new settings in Tapatalk, its a little settings button when you have your notifications open for this forum. Just throwing that out there.

Sent from my Droid Razr Maxx on Eclipse v2.2 using Tapatalk 4


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Cory Streater #29

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Posted Sep 1 '13 @ 10:42 PM   Best Answer

Tapatalk informed me that anyone whose forum subscription settings are configured to Daily Digest, will not get subscription notifications in Tapatalk, which makes sense.

It turns out that the forum default is set to daily digest, so if you didn't change it post membership, you would never know this.

Thanks to Tapatalk for helping get to the bottom of this! Hopefully it helps.
  • Ahowe125 likes this

Ahowe125 #30

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Posted Sep 2 '13 @ 6:54 AM

Tapatalk informed me that anyone whose forum subscription settings are configured to Daily Digest, will not get subscription notifications in Tapatalk, which makes sense.

It turns out that the forum default is set to daily digest, so if you didn't change it post membership, you would never know this.

Thanks to Tapatalk for helping get to the bottom of this! Hopefully it helps.

 

That makes sense, that was one of the first things I changed when I joined the site, and why you said I was always getting the correct notifications. I changed it to immediate but disabled the emails so it would just use the sites notifications and also Tapatalk. 

 

Glad you figured it out, your persistence has paid off. 


| 32GB Verizon HTC One - S-Off, Unlocked and Rooted on NuSenseOne-Kitkat RC-1.4 |
| 16GB Nexus 7 (2013) - Unlocked and Rooted on Stock 4.4.2 |
| Jet Black Pebble Smart Watch (Red Slickwrap) - Official SDK 2.0.2 |